Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Playing should always be within your means, and you should only gamble with money you can afford to lose.
Remember: the house always has an edge. No strategy or system can guarantee wins.
Age Verification
Online gambling in New Zealand is only available to individuals aged 18 years or older. If you are under 18, please do not participate in online gaming.
All legitimate online casinos require age verification during account creation. This is a legal requirement to protect young people.
Warning Signs of Problem Gambling
If you recognise any of these signs in yourself or someone you know, help is available:
- Chasing losses by gambling more to recover money lost
- Spending more time or money on gambling than intended
- Hiding gambling activities or lying about time and money spent
- Gambling to escape problems, stress, or negative emotions
- Neglecting work, study, or family commitments due to gambling
- Borrowing money to fund gambling activities
- Experiencing anxiety, irritability, or mood swings when unable to gamble
- Failed attempts to reduce or stop gambling
- Damaged relationships due to gambling behaviour
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a chosen timeframe
- Loss Limits: Set a maximum amount you're willing to lose
- Time Limits: Receive reminders or automatic session timeouts
- Reality Checks: Pop-up notifications reminding you how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account or use multi-operator schemes
- Account Cooling-Off Period: Take a mandatory break from your account
Use these tools proactively to maintain healthy gaming habits.
Support Organisations
If you need help, support is available. Contact these organisations:
New Zealand
- Gambling Helpline (Aotearoa): 0800 654 655 (free, confidential, 24/7) or www.gamblinghelpline.co.nz
- Problem Gambling Foundation: www.pgf.nz
International Support
- UK - GamCare: www.gamcare.org.uk
- UK - GamStop: www.gamstop.co.uk (national self-exclusion scheme)
- Australia - Gambling Help Online: www.gamblinghelponline.org.au
- Canada - Responsible Gambling Council: www.responsiblegambling.org
- USA - National Council on Problem Gambling: www.ncpgambling.org or 1-800-GAMBLER
All organisations offer free, confidential support and advice.
If You Need Help
Problem gambling can affect your mental health, finances, and relationships. It's never too late to seek help. Speaking to someone is a sign of strength, not weakness.
Contact the Gambling Helpline (Aotearoa) today: 0800 654 655
Whether you're concerned about your own gambling or that of someone close to you, professional support is available and can make a real difference.